Frequently asked question

Yes, video approval service is complimentary. We want to ensure that you are completely satisfied with your order, and offering this service at no additional cost is our way of providing an enhanced customer experience.

Absolutely! We understand that you may have specific preferences or requests. You can communicate any changes or modifications you'd like to make, such as adjusting the flower arrangement, adding or removing certain elements, or altering the chocolate selection.

Video approval is available for customer request upon checkout time. There are appropriate areas of different types of customer approval channels,

Once your order is ready for delivery, we will send video to the selected channel on checkout time. video will showcase the floral arrangements and chocolates, giving you an exact view of the products. You can provide feedback or make any necessary adjustments if needed. Once you approve the items, we will proceed with the delivery.

Video approval before delivery is an optional service we offer to provide an extra level of assurance and customer satisfaction. It allows you to preview the prepared flower arrangements and chocolates via a video before they are dispatched for delivery.

Your satisfaction is our top priority. If you have any concerns or issues with your order, please contact our customer service at the time of receiving your delivery. We will gladly assist you and strive to find a satisfactory solution.

Once your order is dispatched, we will provide you with a tracking number and a link to track your delivery online. You can easily monitor the progress of your order and get updates on its estimated arrival time.

We provide free delivery services to Abu Dhabi region, we'll bring your order right to your doorstep. In Abudhabi region need minimum order of 200 Dhs or delivery charge 30 Dhs to be paid. Exact time delivery charged 50 Dhs

Absolutely! We understand the importance of personalization, and we are delighted to offer customization options. You can choose specific flowers, colors, or even create your own unique bouquet. Similarly, you can select your preferred chocolates or create custom chocolate and sweet assortments according to your taste.

Yes, we offer same-day delivery for orders placed before our designated cut-off time. Please check our website www.lianaflowers.ae or contact our customer service for the exact cut-off time in your area.