Thank you for choosing Liana Flowers and Chocolates for your gifting needs. We are delighted to offer our delivery services in Abu Dhabi region of United Arab Emirates (UAE). Please review the following information regarding our delivery policies:

Delivery Areas:

We provide delivery services to Abu Dhabi region within the UAE, we will extend it to all emirates shortly. Our aim is to ensure your gifts reach their recipients promptly and efficiently.

Delivery Timeframe:

We strive to deliver your orders in a timely manner. The estimated delivery timeframe will depend on the recipient's location and the availability of the chosen products. Typically, deliveries within the same city are fulfilled within 90 to 120 minutes, while deliveries to different cities may the same day or next day .

Delivery Charges:

Delivery charges may vary based on the delivery location and the size of the order. The exact delivery charges will be calculated and displayed during the checkout process before you finalize your purchase. We aim to offer competitive and transparent pricing for our delivery services.

Delivery Confirmation:

Once your order is dispatched, you will receive a confirmation email or SMS containing the tracking details. This will allow you to monitor the progress of your delivery. Our team is dedicated to keeping you informed every step of the way.

Delivery Conditions:

a. In case the recipient is unavailable at the delivery address, our delivery personnel will attempt to reach out to the recipient or an alternative contact provided during the order placement process. If no response is received, we will leave a delivery notification and attempt to redeliver at a convenient time. Alternatively, we may contact you to arrange an appropriate delivery time.

b. Please ensure that the delivery address and contact details provided are accurate and complete. We will not be responsible for any delays or failed deliveries caused by incorrect information.

c. During extreme weather conditions, public holidays, or unforeseen circumstances beyond our control, delivery times may be subject to change. We will make every effort to inform you of any such delays promptly.

Quality Assurance:

We take great care in preparing and packaging our products to maintain their quality during transportation. Our team ensures that flowers and chocolates are handled with utmost care and delivered in excellent condition. If you have any concerns about the quality of your delivery, please contact our customer service team, and we will address the issue promptly.

Cancellation or Modification of Orders:

If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, provided the order has not already been dispatched for delivery.

Customer Support:

If you have any questions, concerns, or inquiries regarding our delivery services, please feel free to reach out to our customer support team. We are available to assist you via email, phone, or live chat during our operating hours.

We value your trust in our services and strive to provide a seamless and enjoyable experience. We look forward to serving you and delivering your gifts with care and professionalism across the UAE.

Method of Payment

“We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency)”.​

Delivery/Shipment www.lianaflowers.ae (Liana Flowers & Chocolate SP LLC)  will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.

​Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement

​We do delivery only in  Abu Dhabi and shipping will be done by our delivery team.

Deliveries are made 7 days a week, 365 days a year, we accept same-day deliveries up until 9 pm, please contact us on 02 6397544 if dialing domestically, or +971 2 63975 if dialing internationally to place your order today!

Delivery charge will be free for orders valued at 200 AED or more, while a charge of 30 AED will apply for orders below 200 AED, throughout Abu Dhabi region, AED 50 will apply exact time delivery.

if you have any questions, concerns, or requests regarding this delivery Policy, please contact us at:

Liana Flowers and Chocolates llc

Defence road, near burjeel hospital

Tel: 02-6397544

customerservice@lianaflowers.com

mob: 050 5185220